Returns & Refunds:
We offer a generous 60-day return window for products you've had a change of heart about. To qualify for a refund or exchange:
•    The product must be in its original, unopened, and saleable condition, including all accessories and packaging.
•    It must not have been used or worn, and perishable items must not be expired.
•    Personalised items, digital downloads, or clearance/sale items are not eligible for return.
•    Proof of purchase is required.
•    You can return items by following the instructions provided below for online orders. Please note that delivery fees for online orders are non-refundable, and replacement order delivery fees are at the customer's expense. Refunds will be issued to the original payment method used for purchase.

Faulty Product Returns
If you receive a faulty product, you are entitled to a replacement, repair, or refund under Australian Consumer Law. Examples of major faults include:
•    Problems that would have deterred you from purchasing the product had you known about them.
•    Safety issues.
•    Significant differences from the product description.
•    Failure to perform as advertised.
•    Minor faults will be rectified within a reasonable time frame. If we are unable to repair the product promptly, you can choose between a refund or replacement. Please note that refunds, repairs, or replacements may be refused if the issue arises from misuse.

Returns Due to Incorrect Address
If an order is returned to sender due to incorrect or incomplete shipping details provided by the customer, Uvolve will not refund the original shipping costs. In such cases, we will make reasonable attempts to contact you to rectify the shipping address. If no response is received within a reasonable timeframe, we will automatically process the refund (less shipping and any return fees charged by the postal service) and send you an email confirmation. Customers are responsible for ensuring all shipping details entered at checkout are accurate and complete.

Proof of Purchase
All returns must be accompanied by a receipt or other verifiable proof of purchase. In some cases, additional information such as photo identification may be required for verification purposes. We take your privacy seriously and handle all personal information under our Privacy Policy.
 
How to Return Products
For online orders, follow these steps:
Contact us via email at hello@uvolve.com.au. Our team will provide you with instructions on how to return your products.

If your order was damaged in transit, stolen, or incorrect, please contact us immediately at hello@uvolve.com.au. We will assess the situation and provide a suitable solution, whether it's a replacement, refund, or partial refund.

Customer Support
We're dedicated to ensuring your satisfaction and are here to assist you with any questions or concerns. Feel free to reach out to our customer care team at hello@uvolve.com.au for assistance regarding your rights under Australian Consumer Law.