Orders & Shipping
inc. terms & conditions

At Uvolve, we recognise the importance of timely delivery and the integrity of your orders. Whether you're awaiting essential supplements for upcoming medical needs or seeking swift delivery of your nutritional products, our dedicated fulfilment team is committed to ensuring your items reach you promptly. Here's what you can expect from our shipping procedures:

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Shipping Information:
Utilising AusPost as our trusted courier service, we extend delivery services to all locations across Australia.
Orders finalised and paid before 3 PM AEST Monday - Saturday will be dispatched out of our facility on the same day, ensuring swift processing. It's important to note courier processing and delivery times from AusPost may vary. We recommend expecting delivery within 1-7 business days, varying according to your location, under normal circumstances.

For all orders, regardless of size or weight, a flat rate standard shipping fee of $9 applies. Express Shipping prices may vary. Free standard shipping is granted for all orders with a checkout value of more than $150. We take utmost care in packaging your items to minimize the risk of damage during transit. Should you encounter any issues with damaged or missing orders, please don't hesitate to reach out to us for assistance.

Additional Information:

Upon successful placement of an order, customers will receive an initial confirmation email. Please ensure to check your inbox, including spam or junk folders, for this communication.
After dispatch, a confirmation email will be sent once the parcel is received by our courier and is in transit.

For expedited delivery, we recommend providing a physical street address rather than a PO Box, as PO Box deliveries may experience slight delays due to freight limitations.

Please note that Parcel Collect or Parcel Locker addresses are not viable delivery locations for sample pack orders. We advise using a PO Box or street address instead.

While we strive to ensure secure delivery, we cannot be held responsible for items left unattended by Australia Post. Customers are advised to liaise directly with Australia Post regarding any delivery inquiries or issues.

In instances of theft or misplaced parcels, we recommend arranging delivery to an alternate or attended address to mitigate risks.
We do not accept liability for items damaged or lost during transit by Australia Post nor for deliveries made to incorrect addresses due to customer input errors. Please contact us promptly if you encounter such circumstances, and we'll work towards a resolution.

Please be aware that all orders are subject to fraud and authenticity checks, which may lead to potential delays in order processing.

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Price Match Guarantee:
At Uovlve, we are committed to providing our customers with the best value for their money. If you discover a lower price for the same item from another Australian Registered Retailer, not only will we match it, we'll beat it by 5%.

For online price matching, please email us with a direct link to the product on the competitor's website along with your order number. To qualify for a price match, you must notify us of your request within 24 hours of placing your order. Customers are required to pay the full amount of their order upfront. Once your price match request is approved, you will receive a refund for the matched price.

Please note that our price matching policy does not apply to international orders or exclusive online offers. Additionally, we cannot price match products that are out of stock, short-dated, on clearance, discontinued, or part of a promotional offer such as buy one get one free. Uvolve reserves the right to deny any price matching claims that do not meet the specified criteria.

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We are committed to ensuring your satisfaction with every purchase and strive to provide you with the best possible value. If you have any questions or concerns about our price matching policy, please don't hesitate to contact us.

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Refer Freinds & Uvolve VIP's Programs:

Uvolve reserves the right, with or without prior notice, to cancel, suspend, or modify the "Refer Friends" Program and/or the Uvolve VIPs Program, either generally or in relation to specific participants (even if otherwise eligible), if there is any regulatory reason or if there is any suspicion of unreasonable manipulation or exploitation of these programs. This also applies in cases of fraud, technical failure, or any other factor beyond Uvolve’s reasonable control that impairs the integrity or proper functioning of the "Refer Friends" Program and/or the Uvolve VIPs Program, as determined by Uvolve in its sole discretion.

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Returns & Refunds:
We offer a generous 60-day return window for products you've had a change of heart about. To qualify for a refund or exchange:

• The product must be in its original, unopened, and saleable condition, including all accessories and packaging.

• It must not have been used or worn, and perishable items must not be expired.

• Personalised items, digital downloads, or clearance/sale items are not eligible for return.

• Proof of purchase is required.

• You can return items by following the instructions provided below for online orders. Please note that delivery fees for online orders are non-refundable, and replacement order delivery fees are at the customer's expense. Refunds will be issued to the original payment method used for purchase.

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Faulty Product Returns
If you receive a faulty product, you are entitled to a replacement, repair, or refund under Australian Consumer Law. Examples of major faults include:

• Problems that would have deterred you from purchasing the product had you known about them.

• Safety issues.

• Significant differences from the product description.

• Failure to perform as advertised.

• Minor faults will be rectified within a reasonable time frame. If we are unable to repair the product promptly, you can choose between a refund or replacement. Please note that refunds, repairs, or replacements may be refused if the issue arises from misuse.

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Proof of Purchase
All returns must be accompanied by a receipt or other verifiable proof of purchase. In some cases, additional information such as photo identification may be required for verification purposes. We take your privacy seriously and handle all personal information under our Privacy Policy.

 

How to Return Products
For online orders, follow these steps:

Contact us via email at hello@uvolve.com.au. Our team will provide you with instructions on how to return your products.

If your order was damaged in transit, stolen, or incorrect, please contact us immediately at hello@uvolve.com.au. We will assess the situation and provide a suitable solution, whether it's a replacement, refund, or partial refund.

Customer Support
We're dedicated to ensuring your satisfaction and are here to assist you with any questions or concerns. Feel free to reach out to our customer care team at hello@uvolve.com.au for assistance regarding your rights under Australian Consumer Law.